Shipping & Handling Policy

FREE SHIPPING! (Retail Customers Only):

All orders over $75 will receive FREE SHIPPING! No Codes needed, just place your order and choose Free Shipping at check-out. Free shipping includes free economy based shipping. If you need your items quicker, please choose a paid shipping method at checkout.

Domestic Retail Orders (USA):

Due to certain legal restrictions, we are currently choosing to partner with UPS (United Parcel Service) for all domestic shipments.

During checkout you will be given live shipping prices directly from UPS that will reflect the exact cost to ship your item to your location. Simply select the method and speed in which you desire to receive your package.

All retail shipments include $100 insurance standard. If you would like to purchase a higher valued insurance please contact us at Info@smhremedies.com

Domestic Wholesale Orders (USA):

Due to certain legal restrictions, we are currently choosing to partner with UPS (United Parcel Service) for all domestic shipments that do not require freight.

During checkout you will be given live shipping prices directly from UPS that will reflect the exact cost to ship your item to your location. Simply select the method and speed in which you desire to receive your package.

For large orders please contact our logistic team at Info@smhremedies.com and we'll work with you to provide a solution that best suites your needs.

Handling Times and Shipment Dates (Retail):

Having you receive your order in pristine condition while being both discretely and safely shipped are of our highest priority.

That being said, our turn around time generally includes 1-3 business days for order processing and 1-5 business days for shipping (depending on location and method of delivery chosen). Most of our customers receive their orders within 3-5 business days.

Handling Times and Shipment Dates (Wholesale):

Having you receive your order in pristine condition while being both discretely and safely shipped are of our highest priority.

That being said, our turn around time depends on how customized your order is (private label/white label, custom branding, custom formulation, etc.).

A typical large order scenario looks like this:

Purchaser will contact St. Margaret's Holistic Remedies, LLC (SMHR) with a purchase request. SMHR will accept 50% down and will manufacture and source the goods within 7-14 business days depending on volume and type of good to be made. After the goods are fully produced, stocked, and ready for shipment the other 50% of payment is required before product release. After the final 50% of payment is received the goods are released for shipment in which they will arrive within 3-5 business days in most instances.

A smaller online wholesale order generally includes 1-3 business days for order processing and 1-5 business days for shipping (depending on location and method of delivery chosen). Most of our wholesale customers receive their orders within 3-7 business days.

Back Orders:

Back orders due occur in rare instances and when they do items will be shipped out in chronological order according to order number/the date the order was placed. You will not be charged for the shipping and handling of back-ordered items.

If a back order occurs during your order then you can expect to see the back-ordered items reflected on your shipment's invoice/packing slip when your order arrives.

You will receive an e-mail with a tracking number included when your back-ordered goods ship.

If the item cannot be fulfilled or if the item's shipment will take longer than 7 business days to fulfill, we will contact you for replacement good(s), store credit, or a refund.

Notice of Responsibility:

Please know that once the package leaves our possession it is up to the courier service to fulfill its shipment.

We are not responsible for inclement weather or any other unforeseeable delays in shipment.